Privacy Policy for Club-Ice.com
1. Introduction
At Club-Ice.com (“we,” “our,” or “us”), we are committed to safeguarding the privacy and personal data of our users. We believe that your trust is earned through transparency, security, and strict adherence to international privacy laws. This Privacy Policy outlines how we collect, use, share, and protect your personal information, and explains your rights in relation to that information.
Your privacy is of paramount importance to us, and we adhere to the highest standards of data protection, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to ensure your personal information remains secure and confidential.
2. Scope of This Policy & Data Controller Role
This Privacy Policy applies to your interactions with Club-Ice.com and all personal data collected through our website, services, communications, and transactions. For purposes of the GDPR, the data controller of your personal information is Club-Ice.com. We determine the purposes and means of processing your personal data in accordance with applicable laws.
3. Categories of Personal Data Processed
We collect the following categories of data to provide and improve our services:
a. Usage Data
Includes details such as your browser type, IP address, geographic location, date and time of access, referral sources, time spent on pages, and user session length.
b. Account Data
Includes personal identifiers voluntarily provided during account registration or purchase, such as full name, physical address, email address, and telephone number.
c. Profile Data
Includes behavioral preferences, past purchases, browsing habits on our platform, and customer interests that help us personalize your experience.
d. Communication Data
Includes the data you provide when contacting support, participating in surveys, or communicating via email or other support channels. This may include your contact history and support inquiries.
e. Technical Data
Includes device information such as operating system, unique device identifiers, screen resolution, hardware specifications, and browser configurations used to access Club-Ice.com.
f. Transaction Data
Includes purchasing and payment information, billing and shipping addresses, and transaction identifiers. We do not store complete credit card or payment account numbers.
g. Preference Data
Includes your marketing communication preferences, product category interests, cookie consent submissions, and participation in promotional offers.
4. Legal Bases for Processing
We rely on the following lawful bases for processing personal data:
– Performance of a Contract: To fulfill service obligations, such as processing transactions and managing your account.
– Consent: For activities such as marketing communications, where user consent is explicitly required.
– Legitimate Interests: To maintain and improve our services, ensure website functionality, detect fraud, and enhance user experience, balanced against your rights and freedoms.
– Legal Obligation: When processing is necessary to comply with our legal and regulatory duties.
5. Your Data Protection Rights
As a user, you have the right to:
– Access: Request access to your personal data and information about how it is processed.
– Rectification: Request correction of inaccurate or incomplete personal data.
– Erasure: Request deletion of your data, subject to legal and contractual obligations.
– Restriction: Request restriction of data processing under certain conditions.
– Data Portability: Request your data in a structured, commonly used, and machine-readable format for transfer to another provider.
You may exercise these rights at any time by contacting us at [email protected]. We reserve the right to verify your identity before fulfilling your request.
6. Security Measures
We implement appropriate technical and organizational security measures to protect your data, including:
– End-to-end encryption across data transmission and storage layers.
– Access control protocols ensuring only authorized personnel have data access.
– Redundant systems and regular backups to prevent data loss.
– Ongoing privacy training for staff and contractors involved in data processing.
Despite our best efforts, no digital platform is totally immune from risks. We encourage responsible data practices by our users as well.
7. International Data Transfers
We may store and process your data on servers located outside your local jurisdiction, including in countries not deemed to provide an adequate level of data protection under GDPR. Where applicable, we use Standard Contractual Clauses (SCCs) or similar mechanisms approved by the European Commission to ensure such transfers comply with data protection laws.
8. Data Retention
We retain personal data only for as long as necessary, based on the following criteria:
– Usage Data: retained for up to 12 months for analytics purposes.
– Account and Profile Data: retained for the duration of your account and up to 5 years after closure.
– Communication Data: retained for up to 3 years from last contact.
– Transaction Data: retained for up to 7 years in accordance with tax and financial regulations.
– Marketing Preferences: retained until such preferences are updated or withdrawn.
We periodically review the data we hold and securely delete data that is no longer relevant or necessary.
9. Cookie Policy
We use cookies and similar technologies on Club-Ice.com to enhance our services, improve user experience, and deliver personalized content. Cookies may be categorized as:
– Essential Cookies: Required for core website functionality (e.g., login, session authentication).
– Functional Cookies: Improve usability by remembering your preferences.
– Analytics Cookies: Collect anonymous data for performance analysis and usage trends.
– Performance Cookies: Help optimize site speed and responsiveness.
10. Cookie Management and Compliance
You may manage your cookie preferences through browser settings or dedicated cookie consent tools provided on Club-Ice.com. Where required by GDPR and CCPA, we obtain explicit consent before setting non-essential cookies and provide detailed disclosures regarding their use.
You may also opt out of certain third-party data collection activities via industry-standard tools like the NAI’s opt-out page or your device’s Do Not Track settings.
11. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect, use, or store personal data from individuals under 13 years of age. If we discover that we have inadvertently collected data from a minor, we will take prompt action to delete such data.
If you believe a child has provided us with personal information in violation of this policy, please contact us at [email protected] immediately.
12. Policy Updates and Notifications
We reserve the right to amend or update this Privacy Policy to reflect changes in technology, law, or our business practices. In the event of material changes, we will notify users through prominent website notices or contact methods you have provided. Your continued use of Club-Ice.com after such updates constitutes acceptance of the revised policy.
13. Contacting Us
If you have any questions, concerns, or requests in relation to this Privacy Policy or your personal data rights, you may contact us at:
Email: [email protected]
Website: https://club-ice.com
We are committed to upholding the principles of accountability and transparency in all aspects of our data processing activities.
Club-Ice.com is fully committed to compliance with the GDPR, CCPA, and all applicable data protection regulations. We welcome your inquiries and are here to help ensure that your privacy rights are respected and enforced.